Our Policy

1. Refund & Return Policy

Refund & Return Policy

At CROWNSOLE, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Eligibility for Return

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The original packaging, tags, and accessories must be included.
  • Proof of purchase/order details may be required.
  • Products damaged due to misuse, accidental damage, or normal wear and tear may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide clear photos/videos of the product and packaging. We will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

For approved refunds, the refund will be processed according to the original payment method where applicable.

For Cash on Delivery (COD) orders, refund arrangements will be communicated directly with the customer.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, CROWNSOLE may cover the applicable return shipping cost.

For other returns, return shipping costs may be the responsibility of the customer.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be accepted.

Please contact us before sending any product back.

2. Privacy Policy

Privacy Policy

At CROWNSOLE, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase information
  • Information you provide when contacting us

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your order
  • Provide customer support
  • Improve our products and shopping experience
  • Prevent fraud and unauthorized activity
  • Send promotional communications where permitted and where you have provided the appropriate consent

Information Sharing

We may share necessary information with service providers involved in operating our store, processing payments, delivering orders, or providing technical services.

We do not sell your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

Data Security

We take reasonable measures to protect your personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

Contact

If you have questions about this Privacy Policy or your personal information, please contact CROWNSOLE through the contact details provided on our website.

Shopify notes that privacy requirements can vary depending on where you operate and where you sell, so this should be reviewed against the laws applicable to your business.

3. Shipping Policy

Shipping Policy

At CROWNSOLE, we aim to process and deliver your orders safely and efficiently.

Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery time within Pakistan is generally 3–7 business days after dispatch.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders, payment is collected by the courier upon delivery.

Order Delays

If your order is delayed, we will make reasonable efforts to assist you and provide available tracking or delivery information.

Once an order has been handed over to the courier, delivery timing may depend on the courier's service and circumstances outside CROWNSOLE's control.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address.

Contact Us

If you have questions about your order or shipping, please contact CROWNSOLE through the contact details provided on our website.